1. What is their follow-up system after you purchase?  Do they really do it?
  2. How quickly do they respond with answers to your questions?
  3. Do they listen to your needs?
  4. Are they positive or negative?
  5. Do they have a good relationship with their home builder?
  6. Are they easy to reach when you need them?
  7. How soon do they return phone calls and emails?
  8. Are they in the office?
  9. Do the majority of their other homebuyers seem to like them?
  10. Are they Enthusiastic about their job and do they smile?